Contact Matrix Seating USA | Wheelchair Seating Support

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info@matrixseatingusa.com

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800.986.9319

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14260 W. Newberry Rd.
P.O. Box 359
Newberry, FL 32699

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Frequently Asked Questions

Matrix Seating USA is a leading innovator in CUSTOM wheelchair seating and positioning technology. Built on decades of clinical research and user-centered design, Matrix combines advanced 3Dprinting, multi-density elastomer and nylon materialsto create seating solutions that are as individual as the users themselves.

Every Matrix product, from our AIREZ or PROTEUS cushions and backsupports to our adjustable hardware and accessories, is engineered for comfort, durability, unmatched airflow, and infection control, ensuring optimal performance in clinical and everyday settings.

Partnering with clinicians, ATPs, and medical equipment providers nationwide, Matrix Seating USA is redefining what it means to deliver truly custom support: one user, unique shape, one solution at a time.
Each Matrix cushion is uniquely created using either a shape capture app (AIREZ), or our Tailored-by-Number measurement method (PROTEUS). Both approaches allow our design team to build a precise digital model, 3D print it with our proprietary elastomer blend, and deliver a personalized cushion with targeted pressure relief, unmatched airflow, and waterproof durability.
Users with complex postural needs, long sitting durations,skinintegrity risks as well as anyone who hasn’t found success with off the shelf or custom foam/gel/air cushions would benefit from a Matrix Seating USA custom system.
No. Matrix Seating USA has no size or weight limitations. Every cushion and back support is custom-designed and engineered to meet the unique needs of each user, regardless of body size or weight.
Lead times vary by configuration and volume. Your rep can share current production timelines and rush options.
Yes. Clinicians can fine-tune in clinic using a heat gun, and a jigsaw. Matrix Seating USA offers certification classes to teach proper techniques in modifying both AIREZ and PROTEUS cushions and back supports. Please reach out to your dealer for more information on a certification class near you.
AIREZ is Matrix Seating USA’ssignature custom productline, 3Dprinted seating technology across cushions (AIREZ 2.0) and back supports(AIREZ), designed to deliver unmatched airflow, durability, precise contouring, and adjustability.
AIREZ 2.0 features the Golden Ratio, a proprietary multi-density elastomer lattice that blends soft, medium, and firm transitionary zones within a single structure. This advanced design provides targeted pressure relief,full-surface stability, and long-term shape retention; all while delivering a noticeably more comfortable and responsive feel for the user.
AIREZ’s open, hollow cell lattice promotes 360° airflow. Every micro-movement circulates air, helping dissipate heat and manage moisture for a healthier skin microclimate.
Yes, the non-porous elastomer core is hydrophobic and doesn’t absorb fluids. The open cell structure makes it easy to clean with soap and water. Most cleanups take minutes.